Businesses rely on mobile phones and network service to stay connected to their field staff. Mobile networks are good for communication but not good for staff tracking, task assignment and quick resolution of tasks. For employee location tracking, businesses should rely on gps tracking software.
Introduction to the software
It is Integrated Field Staff Management & Customer Care System developed by experienced developers with rich experience in customer care and relationship management. The system works as it is a platform and not a connection. Let’s see how businesses can take advantage of the gps tracking software.
Live tracking of field staff
The software shows location of field staff on a platform and it uses global positioning system to locate employees, if they are out of Internet zone. It is for this reason that it is called gps tracking software. Business managers can get live location update of their field staff on the platform.
Task assignment over the platform
Live tracking helps in assigning tasks. When you see location of your employees, you can assign them tasks according to their location. In this way, you can ensure that your customers get quick help. There will be little waiting time for customers and also the employees will get more time to provide service.
Client location shared over platform
When a field executive gets a task, he can see client location on a map on the platform. The map will help the executive find the clients in a hassle free manner. Also the executive can save the job details for providing better service. In other words, the executive won’t need calling back his manager again and again for clarifications.
Price quotes and invoice on the platform
In addition to employee location tracking, the software can also prepare quick quotes for clients and also generate invoice for completed jobs by adding the service charge with applicable taxes. Field staff can take advantage of the software for forwarding quotes and invoices to the clients. The software can also add overdue payments, if any, to individual invoices.
Timesheet making
It is easy to update timesheets on the software. Employees only need mentioning startup and closing time of job in the software to make timesheets. The software will record the time in timesheet format. Also there can’t be any human errors or questions on the timesheets.
Attendance marking
GPS tracking software is quite helpful in marking attendance. When the software shows presence of field staff on duty, there remains little need of physical attendance marketing. Time lost on marking attendance physically can be utilized for providing client service.
Quick resolution of jobs
When you’ve a couple of projects at hand and all your employees are busy, you can prioritize the projects for quick resolution of the jobs. In other words, you can help your field staff in fulfilling their responsibilities.
Conclusion
The gps tracking software is very useful and affordable in comparison to mobile network services. It can work like an online manager keeping a close eye on the movement and work of every field staff.
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